FAQ & Troubleshooting
Find answers to common questions about the app, the naturalization test, and troubleshooting. If your question is not covered here, reach out to support.
General
Which test version should I choose?
Check the date on your Form N-400 receipt notice (Form I-797C):
- Filed before October 20, 2025 → 2008 Test (100 questions)
- Filed on or after October 20, 2025 → 2025 Test (128 questions)
What is the 65/20 consideration?
If you are 65 years or older AND have been a permanent resident for 20 or more years, you qualify for the 65/20 consideration. The officer asks 10 questions from a specially designated bank of 20 questions (marked with an asterisk). You need to answer 6 out of 10 correctly to pass. You can study just the 20 designated questions and take the civics test in your language of choice. Enable this in Settings.
Does the app work offline?
Yes. All questions, vocabulary, and features are bundled in the app. No internet connection is needed for any study or practice features.
How many languages are supported?
The app interface is available in 12+ languages: Spanish, Portuguese, French, Chinese (Simplified and Traditional), Korean, Vietnamese, Arabic, Hindi, Turkish, Russian, and Tagalog. Note that reading and writing tests are always in English.
Is this app affiliated with USCIS?
No. This app is not affiliated with, endorsed by, or connected to U.S. Citizenship and Immigration Services (USCIS). It is an independent study tool. Always verify information with official USCIS resources at uscis.gov.
Test Preparation
How many questions are on the actual civics test?
It depends on which test version you are taking. For the 2008 Test, the USCIS officer asks up to 10 civics questions and you must answer 6 correctly to pass. For the 2025 Test, the officer asks 20 questions and you must answer 12 correctly to pass (you fail if you get 9 wrong). For the 65/20 consideration, the officer asks 10 questions drawn from a designated bank of 20 questions.
Are the reading and writing tests in English?
Yes, always. The naturalization test requires demonstrating English reading and writing ability. These portions of the app are always in English regardless of your language setting.
How does speech recognition work?
The app uses Apple’s on-device speech recognition to process your spoken answers. Fuzzy matching compares your response to accepted answers, accounting for pronunciation variations. It works best in a quiet environment.
Can I practice specific questions I got wrong?
Yes. The app tracks which questions you’ve answered incorrectly. You can filter study sessions to focus on previously missed questions.
Account & Purchases
How do I restore my purchases?
Go to Settings and tap “Restore Purchases.” This restores any previous Premium subscription or Remove Ads purchase linked to your Apple ID.
Can I use the app on multiple devices?
Yes. Your purchases are tied to your Apple ID and can be restored on any device signed into the same account.
Troubleshooting
Speech recognition isn’t working
- Check that microphone permissions are enabled: iOS Settings → Privacy & Security → Microphone
- Make sure you’re not in Silent Mode
- Try speaking in a quieter environment
- Restart the app if the issue persists
The app shows the wrong state officials
Go to Settings → State and verify your selection. State officials are updated with each app release. For the most current information, check uscis.gov.
My study streak was lost
Study streaks require at least one study activity per day. If you miss a day, the streak resets. There is currently no way to recover a lost streak.
Need More Help?
Contact Support
Send us an email with your question, bug report, or feedback. We typically respond within 24 hours.